PREMIUM SUPPORT IN BOSNIA AND HERZEGOVINA
Your personal team of trust in Bosnia and Herzegovina.
While you are abroad, we organise agreed tasks for your family, your property and your arrival in Bosnia and Herzegovina. One contact person, a clear plan and proof of completion.
- One contact person
- A plan agreed before we start
- Proof of completion
CARE PACKAGES
Choose a starting Care plan.
Care for the people who matter to you.
Regular practical support for parents and other family members while you are far away.
- periodic agreed visits
- delivery of groceries and essentials
- transport and accompaniment
- practical help with everyday obligations
- organising agreed appointments
- a report to the contact person abroad
Your property is cared for even when you are not there.
Visits, preparation and coordination of maintenance for a house, apartment, holiday home or estate.
- periodic property visits
- photographs and a report on the visible condition
- airing and basic preparation
- organising tradespeople
- following the agreed works
- tidying the yard and being present for deliveries
Come home. Everything else can be ready and waiting.
We prepare the house, the vehicle and the agreed services before you arrive in Bosnia and Herzegovina.
- cleaning and airing
- preparing the basic rooms
- heating or cooling before arrival
- shopping according to the list you provide
- preparing the vehicle and the yard
- transport from the airport or the station
Booking an assistant or a team at an agreed time on the day the user arrives.
One contact person for your obligations in Bosnia and Herzegovina.
Personalised coordination of several tasks for users who need continuous and priority support.
- combining family and property services
- purchases and delivery on request
- coordinating several service providers
- priority appointments
- periodic consolidated reports
- individually agreed benefits
WHAT ELSE CAN WE HANDLE FOR YOU?
- Purchase and delivery
- Collection of goods or parcels
- A visit to a shop following a list, a photograph or a link
- Delivery of materials to a contractor
- Transport and accompaniment
- Presence at an agreed appointment
- Organising an assistant or a tradesperson
- A special request
Requests involving regulated products are subject to a check of legality, availability and the conditions of the authorised seller. SuravenT reserves the right to decline a request.
Additional services are part of an agreed Care plan and are not separate packages.
HOW CARE WORKS
From request to proof of completion.
Request and review
You complete a Care request and we check the location, the scope and availability.
A proposed Care plan
We agree the tasks, the frequency, the way of reporting and the conditions of support.
Organising the execution
One contact person coordinates the agreed tasks and the service providers.
Proof of completion
You receive the agreed form of confirmation or report on the completed task.
MORE THAN A SINGLE SERVICE
Membership benefits of a Care plan.
- One contact person for all agreed tasks
- Priority appointments within the agreed plan
- Consolidated periodic reports
- Continuity — the same agreed scope and way of working
- Individually agreed benefits through partner programmes
The availability of benefits depends on the chosen Care plan, the location and the active partner programmes.
DOCUMENTING COMPLETION
You can see that the task is done.
- A written confirmation
- Photographs before and after
- An invoice or proof of purchase
- A short report from the person who carried out the task
- A short recorded video of the agreed task
- A video call without recording, where possible
Photographing or recording is carried out only with your specific consent and is limited to the place and the subject of the agreed task. A video call without recording does not require consent to record.
PRICE AND ORGANISATION
A manual assessment, a service proposal and a cost estimate.
The price depends on the location, the frequency, the scope of the service and the level of coordination required. After reviewing your request we provide a service proposal and a cost estimate.
At this stage there is no online payment — everything is agreed before the work starts.
English enquiry form coming soon
This service request is not yet available in English. The Care request is currently available in the Serbian version of the platform only.
Until then you can write to us in English at info@suravent.com.
info@suravent.comLIMITS OF THE SERVICE
What SuravenT Care is, and what it is not.
SuravenT Care organises practical support, visits, coordination and reporting according to a plan agreed in advance.
SuravenT Care is not:
- an emergency service
- health or medical care
- a social service
- a police or security service
- a legal or notary service
- a financial administrator
In an emergency, contact the competent emergency, police, fire or other authorised service.
SURAVENT CARE
Tell us what needs to be organised.
Describe who or what the support covers and we will propose a Care plan, a way of reporting and the conditions of support.
TALK TO A CARE ADVISER